Clear the Cookies/Cache from Internet Explorer.Only first letter of NetID was being picked up so users would be put into a generic VPN group. When connected to GlobalProtect, some users who accessed secure servers when using the f5 vpn, are not able to access these servers anymore. Scroll down and right-click on GlobalProtect.Type Add or Remove Program and hit Enter.Click on the Windows Icon found to the bottom left of your screen.When clicking the Connect button, the GlobalProtect client gets hung in a loop that says "Still Connecting". Click Add and type in the Portal Address field.Click on the Settings Gear found on the top right of the GlobalProtect window.This issue applies to Windows 10 and Windows 7 users who have the GlobalProtect VPN client installed on their machine. When clicking the Connect button, it appears to be frozen.
In the screenshot below, see the installation failed with a different error code:įrom the link provided above, error code 1633 is shown in the below screenshot:Ī possible reason for the error shown above, is the user was installing a 64 bit GlobalProtect client on a 32 bit Windows machine.This article provides some troubleshooting tips for the GlobalProtect client installed on a Windows 10 machine.Review the screenshot below, and note the error status returns as 0:įrom the link provided above, the error code 0 indicates, "The operation completed successfully".Note: To interpret the error codes related to event logs, refer to the following document for more information: System Error Codes (Windows) Once OK is selected, it displays all the event logs related to the application with event source as 'MsiInstaller' as shown below:.Logged: Select the time stamp when the GlobalProtect agent issue occured.Click on 'Filter Current Log' in the right pane under 'Actions', and select the following under Filter options:.Navigate to Event Viewer (Local) > Windows Logs > Application, as shown in the screenshot below:.On the Windows machine, open an Event Viewer using the run prompt, as shown below:.In any situation, if an installation fails with no reason given or if an installation is stuck, follow the steps below to find and identify the issue. There can be multiple reasons why a GlobalProtect Client installation fails on a Windows machine.
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